Service & Engagement Team Leader

Starting pay range: $21.75 - $23.75 per hour. Full pay range: $21.75 - $37.00 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, including medical, vision, dental, and life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability coverage
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.

About the role

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. As a Service and Engagement Team Leader, you will advocate for guest experience by welcoming, thanking, and exceeding guest service expectations. You will also support both in-store and digital services, ensuring knowledge of capabilities and features that drive adoption, usage, and guest loyalty. This role empowers you to make shopping quick and easy for guests at checklanes, guest services, gift registry, pick-up, and drive-up while ensuring exceptional quality.

This role helps build skills for a career by providing meaningful experiences in:

• Guest service fundamentals and building a guest-first culture
• Guest engagement, problem-solving, and resolution
• Retail business fundamentals, including sales trends, inventory management, and pricing strategies
• Planning workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on behaviors and execution
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations
• Lead and demonstrate a culture of executing best practices through team onboarding and learning; help close skill gaps through development and coaching
• Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload
• Support Target Loyalty Programs by educating and promoting benefits, features, and offerings
• Engage in consistent, meaningful development conversations with your team
• Personalize recognition and appreciation to reinforce critical guest service behaviors
• Help lead a culture of accountability through clear expectations and performance management
• Quickly respond to guest concerns by de-escalating situations and ensuring team support
• Ensure team members stay up-to-date on promotions, brand launches, and events
• Evaluate candidates for open positions and develop a guest-centric team
• Support and enable team members to deliver pick-up and drive-up orders efficiently and accurately
• Demonstrate a culture of ethical conduct, compliance, and safety
• Model and recognize safe behaviors, identify and correct hazards, and assist with incident response
• Support merchandise protection strategies across the store
• Occasionally assume store-level leadership on-duty responsibilities
• Address all store emergency and compliance needs

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Ability to lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment
• Work independently and as part of a team
• Manage workload and prioritize tasks
• Welcoming and helpful attitude toward guests and team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Accurately handle cash register operations and cash transactions
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
• Climb up and down ladders as needed
• Flexible work schedule (e.g., nights, weekends, and holidays) and reliable, prompt attendance
• Capable of working in varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift

Skills

• Enjoy interacting and helping others
• Thrive in a fast-moving, highly active, and physically demanding role
• Teamwork, flexibility, and creative problem-solving
• Open to working a variable work schedule with varying hours, days, or shifts