Service Drive Manager

About the Role

Prosper Ford is seeking an experienced Service Drive Manager to lead its service advisor team in Prosper, Texas. The successful candidate will ensure customers have a superior service experience, lead the advisor team to achieve high performance, and foster a positive work environment in the dealership.

Responsibilities

• Build and lead a successful service advisor team by training and motivating the service advisors
• Call customers to discuss and sell declined work
• Resolve customer conflicts quickly, fully, and professionally
• Focus on key service department sales metrics such as chemical sales, hours per repair order, ELR, and others as needed to grow department operating profit
• Drive CSI scores and overall survey returns
• Enforce dealership safety and security protocols

Requirements

• At least 2 years of experience in automotive service management (required)
• Track record of success in service advising prior to management position entry
• Ability to oversee several processes simultaneously
• Fluency in CDK is required; knowledge of FMC Dealer and X-time preferred
• A valid US driver’s license
• Proficiency in MS Office and dealership management software

Pay

Compensation plan of $10,000–$15,000 per month, paid semimonthly (salaried and commissioned).

Benefits

• Future growth opportunities
• Dealership discounts
• Competitive health and dental benefits