Service Drive Manager

At Elko Motor Company in Elko, NV, our business is thriving, and our customer base continues to grow. Our success is built on years of guest loyalty, driven by a relentless focus on complete customer satisfaction with our products and services. Our vision is: To be so effective that we are helpful to others.

About the role

An Automotive Service Drive Manager is a leadership position in a dealership’s service department, responsible for overseeing the day-to-day operations of the service lane and ensuring smooth, efficient service delivery. This role reports to the Service Manager and works closely with technicians, service advisors, parts staff, and warranty teams.

Responsibilities

• Manage the service drive (service lane) to ensure timely vehicle turnover, proper scheduling, and efficient workflow.
• Hire, train, and motivate service staff, including technicians, advisors, and support personnel, to meet business and customer expectations.
• Ensure high-quality service delivery, maintain customer satisfaction, and handle customer concerns promptly.
• Enforce adherence to government regulations, service standards, and safety protocols.
• Liaise between service advisors, technicians, and other departments to maintain smooth operations.
• Track service metrics, customer satisfaction scores, and profitability goals.

Requirements

• 2-3+ years in a service management or senior service advisor role in a dealership.
• Strong interpersonal and motivational skills to lead a team in a fast-paced environment.
• Understanding of automotive service processes, parts, and equipment.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• Empathy and communication skills to build trust and retain customers.
• Valid Driver’s License (often required for driving company or customer vehicles).
• Willing to relocate.

Benefits

• Competitive salary with bonus
• Free no-cost college education
• 401k Profit Sharing with matching contribution
• Vacation, sick/PTO, and holiday leave
• Medical, dental, and vision insurance
• Voluntary Life and AD&D insurance
• Short- and long-term disability plans
• FSA program