Service Dispatcher - ONSITE

Job Summary

Dallas Mechanical Group (DMG) is a full-service provider of commercial HVAC construction, service, and maintenance solutions. DMG is a subsidiary of EMCOR Group, Inc., and is one of the largest, best-respected HVAC contractors in Texas. DMG is experienced in the installation and service of all types of commercial HVAC systems, offering complete mechanical capabilities. We are one of the few contractors in the industry that offers complete in-house engineering and design capabilities in all three MEP disciplines. In-house engineering helps provide us with tighter control over project quality, budgets, and schedules. On thousands of projects in a range of industries, we have had the privilege of working with some of the state’s leading contractors, developers, universities, governmental and military entities, and medical facilities. Our team has completed projects all across Texas, including Dallas/Fort Worth, Austin, Houston, San Antonio, and more.

Job Title

Service Dispatcher - This is an on-site position. Monday - Friday 8 am to 5 pm

Essential Duties And Responsibilities

• Cook up with Dispatch team, Service Administration Manager and Service Managers to ensure efficient scheduling and dispatching of HVAC Technicians
• Aid in running reports and keeping various information up to date
• Responsible for the day-to-day dispatching and coordination of startup work and service calls
• Ensure all dispatch processes and workflows are up to date and compliant with company standards
• Answer phone line and set up call requests
• Regularly review dispatch processes and workflows to identify areas of improvement
• Collaborate with Service Administration Manager to enhance efficiency and effectiveness regarding startup dispatch processes and workflows
• Participate in department meetings as requested
• Perform additional assignments as requested and maintain a teamwork attitude

Qualifications

• A high school diploma or equivalent is required
• Proven experience in dispatching, preferably in HVAC or service-oriented industry
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to adapt to changing priorities
• Excellent customer service skills and abilities
• Must be organized and able to prioritize tasks

Benefits

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.