Service Dispatcher & Client Success Rep – PM Shift

Benefits

• Competitive salary
• 401(k) matching and savings plan
• Performance‑based bonuses and bonus time
• Company parties
• Dental, health (medical), and vision insurance
• Employee discounts
• Flexible schedule and hours
• Free uniforms
• Opportunity for advancement
• Paid time off and paid holidays
• Training and development
• Tuition and educational assistance

Your Mission, Should You Choose to Accept It

Be the final voice our customers hear before the day ends. Be the calm in their chaos. Be the closer who makes sure nothing gets dropped. You’ll start each day helping homeowners on the phone and finish as the dispatcher, quarterbacking our service techs. This is a fast‑paced, phone‑first role for someone who feeds off action, impact, and making things happen when others are winding down.

What Makes This Role Different (and Better)

• 4‑day workweek: Tuesday through Friday, 9.5 hours/day plus one Saturday per month, giving three three‑day weekends each month.
• Late‑shift leadership: you’ll not only answer phones but also dispatch, solve, and lead when the daytime team signs off.
• Metrics that matter: booking %, First Call Resolution, Membership Sales, with recognition for top performers.
• Growth path: a stepping‑stone to leadership as the hybrid CSR/dispatcher role expands.
• Phone‑focused work: no data entry—focus on conversations, persuasion, and caring for customers.

What You’ll Own

• Before 3:30 PM: Answer inbound calls with energy and empathy; make outbound “Happy Calls” to check in, request reviews, and upsell tune‑ups or memberships; confirm next‑day appointments and handle light follow‑up on unsold work.
• After 3:30 PM: Dispatch technicians and communicate with field teams; handle overflow/rollover calls when other offices close; serve as the point person for any urgent matters until closing.

Scorecard for Success

• 99%+ call answer rate during your shift
• 90%+ booking on service calls
• 10+ memberships or add‑ons per month
• Board cleared or clean handoff by 8:00 PM

Ideal Traits

• High energy, phone‑first personality
• Loves quotas, goals, and friendly competition
• Comfortable multitasking between phones, chat, and scheduling boards
• Thrives as the go‑to closer at the end of the day
• Views evening shifts and weekend flexibility as a lifestyle win

Compensation

Competitive salary, commensurate with experience.