Service Director - Park Place Land Rover

Requisition ID: Req #13094

About the role

Asbury Park Place Dealerships, part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States, is redefining the traditional dealership model through innovative technologies and a commitment to team members, guests, and partners. Our culture focuses on becoming the Most Guest Centric Automotive Retailer, providing exceptional experiences in a fun, supportive, and inclusive environment.

The Service Director oversees the service department, driving operational success for technicians, service advisors, service call center, lot attendants, detailers, and shuttle drivers. This role is ideal for someone passionate about developing talent, delivering exceptional guest experiences, and innovating within the automotive industry.

Responsibilities

• Manage employee schedules and pay plans.
• Forecast goals and objectives for the department and strive to meet them.
• Work with the Parts Manager to ensure timely turnaround of parts for internal jobs.
• Collaborate with the shop foreman to ensure vehicles are serviced properly and in a timely manner.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer an annual operating budget for the service department.
• Maintain Asbury’s specified service customer pay gross profit growth.
• Maintain technician proficiency as specified by Asbury standards.
• Partner with technical schools to recruit technicians.
• Collaborate with OEM and third-party vendors.
• Handle and resolve customer complaints.
• Motivate, train, develop, and reward employees.
• Communicate effectively with customers about maintenance and service work needed.
• Maintain Asbury’s values, quality, and integrity.
• Provide and maintain a safe workplace for employees and customers.
• Perform other duties as determined by management.

Requirements

• Strong customer service skills.
• Ability to manage a team, motivate, and develop employees.
• Experience with CDK or other automotive software.
• Strong technical aptitude.
• Proven track record of growing fixed operations through excellent CSI, advertising, and shop utilization/proficiency management.
• 3+ years as an automotive Service Writer or Service Assistant Manager.
• Previous automotive Service Management experience.
• Ability to manage in a fast-paced work environment.
• Must pass pre-employment screens (background and drug test).

Benefits

• Pay and Recognition:
  • Weekly pay.
  • Paid holidays and paid time off.
  • Paid training.
  • Stock awards (select management and front-line team members eligible).
• Insurance / Retirement:
  • Medical, vision, dental, accident, critical illness, and hospital indemnity plans.
  • Up to 12 weeks paid pregnancy leave (disability leave).
  • Paid parental leave.
  • Health savings and flexible spending accounts (tax-free).
  • Short-term and long-term disability plans.
  • Life insurance (whole life and term).
  • 401k with company match.
  • Pet insurance.
• Learning, Tuition Assistance, and Career Development:
  • Digital career path tool for career development.
  • Continuous training through Asbury’s Internal Learning Management System.
  • Professional growth and development opportunities.
• Additional Advantages:
  • Technician student loan relief resources.
  • Employee assistance program.
  • Employee discounts on parts and service repairs.
  • Scholarship awards.
  • Paid volunteer hours for community service initiatives.
  • Employee referral program with bonus opportunities.