Service Director

About the role

This is your opportunity to create a future for yourself and build something incredible! We are looking for a driven, self-motivating leader with the capacity to manage a department day to day and has a vision of constantly striving for the best.

Responsibilities

• Manage the service department day to day
• Create one of the best service departments for customers and employees alike
• Mentor and train others
• Write op codes, electronic multi-point utilization, and deliver CSI ahead of OEM benchmarks
• Understand and manage OEM warranty claim requirements and manufacturer KPIs
• Understand and manage dispatch processes, electronic MPI tools, declined services, and DMS reporting
• Have fluency in CDK and be proficient in Microsoft Office
• Have professional appearance, demeanor, and work ethic
• Have knowledge of X-Time

Requirements

• 5+ years of progressive dealership operations experience, preferably working as a Service Manager or Fixed Operations Director
• Fluency in CDK, ability to write op codes, electronic multi-point utilization, and a proven track record of delivering CSI ahead of OEM benchmarks
• Understanding of dispatch processes, electronic MPI tools, declined services and DMS reporting
• Understanding of OEM warranty claim requirements and manufacturer KPIs
• Proven leadership ability to mentor and train others
• Excellent verbal, non-verbal, and written communication skills when working with customers, team members, and automotive colleagues
• Competitive and self-motivated attitude with eagerness to improve
• Proficient computer skills such as CDK, Microsoft Office, etc.
• Knowledge of X-Time

Qualifications

• High energy, dynamic leader with previous experience as a service and parts director

Skills

• CDK proficiency
• Op codes writing
• Electronic multi-point utilization
• CSI delivery
• Dispatch process understanding
• Warranty claim management
• Manufacture KPIs understanding
• Mentoring and training others
• Communication skills
• Computer skills (CDK, Microsoft Office)
• X-Time knowledge

Benefits

• Medical Insurance offering 100% coverage
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental Benefit Insurance, including Short-Term & Long-Term Disability Insurance
• 401(k) with Employer Match
• Paid Time Off
• Employee Discounts

Pay

$12,000 - $20,000

Schedule

Monday-Friday with weekends as needed.