Service Director

Responsibilities

• Responsible for Service Department gross profit generation and departmental expense management.
• Responsible for managing all open repair orders prioritizing aging repair orders on a daily basis.
• Aid customers in servicing, repairing and explaining each service need.
• Understand customer’s requirements and concerns; match requirements and concerns to various service options.
• Conduct weekly department meetings including Advisors, Techs, Cashiers and Support Staff.
• Ensure the team exceeds customer expectations with the service being performed.
• Keep the customer informed and updated during the service of their vehicle.
• Stay current with new products, features, accessories, and attend product training as required.
• Create a service customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers.
• Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• Prior experience as a Service Manager is required.
• Automotive Service Management / Dealership: 5 years
• Strong focus on providing excellent customer service.
• A high school diploma is required.
• Clean and valid Driver's License.

Benefits

• Medical & Dental Insurance
• Vision Discount Program
• 401K Plan + Match
• Paid time off and vacation
• Life insurance w/AD&D
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Employee Assistance Program
• Worldwide Travel Assistance
• Commuter Benefit
• Health Reimbursement Account
• Discounts on products and services

Pay

• Wages include Base Salary Compensation of between $5,000.00 and $10,000.00.
• The position also may pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.