Service Desk/Ticket Manager (Remote)
Oxley Enterprises, Inc. · Stafford, VA · 2 wk ago
RemoteRemoteManagementFull-time
About the role
The role involves managing customer service inquiries and tickets remotely, ensuring prompt and effective resolution.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat platforms.
- Escalate complex issues to senior support staff and track resolutions.
- Document all interactions and escalate critical issues to management.
- Ensure high customer satisfaction through proactive problem-solving and excellent communication skills.
Requirements
- Bachelor’s degree in Business Administration, Computer Science, or related field.
- At least 2 years of experience in customer service or support roles.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM systems.
Qualifications
- Experience with remote work and virtual teams.
- Knowledge of ITIL best practices and ticketing systems.
- Ability to prioritize tasks and manage multiple priorities simultaneously.
Skills
- Customer service skills.
- Problem-solving abilities.
- Attention to detail.
- Technical aptitude.
Benefits
- Flexible working hours.
- Professional development opportunities.
- Competitive compensation package.
Pay
$50,000 - $60,000 annually based on experience.
Schedule
Full-time, remote position.
Contact
To apply, please fill out the form below or contact us at [contact information].
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