Service Desk Technician Tier 3 / Systems Engineer (MSP)
About the role
At Justice IT Consulting, this is not a basic help desk role. As a Systems Engineer / Tier 3 Technician, you'll:
- Be the final escalation point – solving the toughest technical challenges with confidence.
- Lead infrastructure and cloud initiatives, and drive improvements that matter.
- Mentor and elevate our Tier 1 and Tier 2 teams.
- Partner directly with clients to design scalable, secure systems.
- Make real technical decisions and communicate them clearly – geek and human-friendly.
Responsibilities
Troubleshoot advanced server, network, and cloud issues.
Take ownership of major incidents – from response to prevention.
Lead and implement projects: server migrations, Microsoft 365 transformations, firewall deployments, and more.
Support modern infrastructure stacks: Windows Server, Entra ID, VMware/Hyper-V, and security platforms.
Use and improve MSP automation tooling (PSA/RMM) and develop scripts for efficiency.
Help elevate the technical maturity of our entire service team.
Requirements
- Strong troubleshooting instincts and independence.
- Clear communicator who can "speak Geek and Human."
- Deep experience in Windows Server, M365/Entra ID, virtualization, and networking fundamentals.
- Security-first mindset with comfort in client-facing engagements.
- Experience with firewall platforms, VPNs, endpoint security, and MSP tooling.
Qualifications
- Nice-to-have Certifications (but Not Required): CompTIA Network+ / Security+, Microsoft Azure/M365 certs, CCNA, ITIL 4.
Skills
- Technical problem-solving skills.
- Effective communication and leadership abilities.
- Experience with Windows Server, M365/Entra ID, virtualization, and networking.
- Knowledge of firewall platforms, VPNs, endpoint security, and MSP tooling.
Benefits
Paid time off, birthday off, and flexible time-off when life happens.
401(k) matching, health, dental, vision, life insurance.
Professional development, paid certifications, and career growth paths – Solutions Architect, Service Delivery Manager, vCIO, CTO.
Pay
$95,000 - $115,000 +
Schedule
Monday-Friday