Service Desk Technician II (POC)

Purpose

This position supports the company with enterprise-wide responsibilities for IT Service Desk support, network administration support, IT hardware support, and Windows applications support. This role will develop advanced technical and business process skills to prepare for expanded roles within the enterprise.

About the Role

Provide store regional oversight, providing trends, patterns, and recommendations for the assignment area. Provides support to Associate and Service Desk Technician I team members, serving as level II escalation point.

Responsibilities

• Subject matter expert in end-user mobile device solutions (i.e., Air Watch) with ability to configure, troubleshoot and lead training
• Aid in the planning and developing of IT teamwork schedule, using applicable scheduling tools
• Follow process flow and support documentation for areas of responsibility
• Respond to IT Service Desk inquiries and record all inquiries in Service Now
• Resolve IT Service Desk inquiries or when required escalate the issue
• Provide maintenance related to company IT assets (i.e., printers, PC’s, routers, etc.) through the issuance of trouble tickets to vendors, directing the end user through repairs or personally completing the repair
• Aid in the system/hardware support of Kronos and time clocks
• Assist in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in the system/hardware support of Kronos and time clocks
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network, and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Aid in