Service Desk Technician I

Summary of Location and Hours

This is an on-site position based in our Tampa, FL office Monday - Friday; this role also includes participation in a rotating on-call schedule that includes weekends.

What You Will Be Doing

• Create, track, and maintain customer service requests (tickets) within our PSA system.
• Provide technical support for hardware, software, network, and application problems to our clients via phone, email, and chat.
• Provide excellent customer service to our clients via phone, email, and chat.
• Work with other IT associates and vendors in resolving issues related to software or hardware.
• Maintain department-approved training, mentoring, and certification per company standards.
• Perform other tasks and duties as assigned by the Service Desk Manager.

Requirements

• Strong written & verbal communication skills.
• Robust system and network documentation skills.
• One or more of the following: CompTIA A+, CompTIA Network+, MS-900 or above (strongly preferred).
• Must be willing to work in a robust team environment.
• Must be able to work independently and complete work within specified deadlines.
• Excellent problem solving, debugging, and troubleshooting skills.
• Strong analytical and organizational skills are imperative, with demonstrated capability for problem determination and resolution.
• Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs.
• Professionalism, attention to detail, and a positive, customer-focused attitude are imperative.
• Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market.

Qualifications

• Ability to communicate professionally, in English, both written and orally.
• Ability to write business correspondence and process procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Skills

• Strong written & verbal communication skills.
• Robust system and network documentation skills.
• CompTIA A+, CompTIA Network+, MS-900 or above (strongly preferred).
• Excellent problem solving, debugging, and troubleshooting skills.
• Strong analytical and organizational skills are imperative, with demonstrated capability for problem determination and resolution.
• Professionalism, attention to detail, and a positive, customer-focused attitude are imperative.
• Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market.

Benefits

Ntiva is committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Pay

Salaried, Non-Exempt

Schedule

On-site position based in our Tampa, FL office Monday - Friday; this role also includes participation in a rotating on-call schedule that includes weekends.