Service Desk Technician

Are you a technology-minded problem solver who enjoys helping others and learning new systems? We're looking for a motivated and customer-focused professional to join a collaborative team. This is a great opportunity for someone who enjoys troubleshooting, working with technology, and making a meaningful impact through exceptional service.

Responsibilities

• Deliver Tier 1 and Tier 2 technical support for internal employees
• Troubleshoot hardware, software, account, and access-related issues
• Manage, deploy, configure, and support computers and related equipment
• Assist users with application access and authentication requests
• Collaborate with team members to resolve technical challenges efficiently
• Maintain a high level of customer service while supporting a diverse user base

Requirements

• At least 1 year of experience working with digital tools, systems, or platforms, along with the ability to quickly learn new technologies
• At least 6 months of customer service or client-facing experience with a track record of resolving issues and building positive relationships
• At least 6 months of experience working in a collaborative team environment and contributing toward shared goals

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $20.00 - $20.00/hr.

Schedule

This is a hybrid position in Madison, WI. Contract role.

This position is anticipated to close on Aug 18, 2026.

About the company

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.