Service Desk Technician
About the role
TEKsystems is seeking a Service Desk Technician to join a growing technology support team. This position is responsible for delivering exceptional customer service while providing technical support, troubleshooting hardware and system-related issues, and assisting internal users with operational technology platforms.
Responsibilities
- Deliver a positive customer experience by professionally and efficiently handling incoming support requests
- Provide first-level technical support and troubleshoot hardware, software, and system-related issues
- Aid internal teams with operational support and service desk activities
- Maintain accurate information within scheduling and tracking systems
- Complete daily operational checklists and support tasks accurately and on time
- Participate in technology projects and operational improvement initiatives
- Perform user acceptance testing (UAT) and validation activities for new system enhancements
- Complete system configuration and maintenance requests as assigned
- Monitor processing exceptions and perform preliminary troubleshooting before escalation
- Maintain accurate documentation of issues, resolutions, and support activities
- Support business operations during peak activity periods, including high-volume events
- Perform additional duties as assigned
Requirements
- Strong troubleshooting and analytical problem-solving skills
- Positive, customer-focused attitude with the ability to remain composed in high-pressure situations
- Excellent attention to detail and organizational skills
- Strong verbal and written communication abilities
- Ability to multitask and prioritize in a dynamic environment
- Technical aptitude and interest in technology, hardware, or computer systems
- Basic understanding of computer hardware, operating systems, and productivity applications
- Willingness to learn new technologies and take on additional responsibilities
Top Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
- Previous help desk, service desk, customer support, or entry-level IT experience
- Experience supporting end users and troubleshooting technical issues
Preferred Qualifications
- Hands-on hardware experience
- Gaming technology knowledge
Work Environment
This is a Contract position based out of Louisville, KY. The position is on-site and collaborative, with opportunities to support business-critical operations and technology initiatives. May require availability during peak operational periods and special events.
Pay and Benefits
The pay range for this position is $18.75 - $18.75/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.