Service Desk Technician

Our client is hiring for an onsite position in White Marsh, MD.

About the role

This person will help perform computer, workstation, hardware and software installation, configuration, troubleshooting, and repair at remote locations and headquarters.

Responsibilities

• Provide internal clients with first-level IT support company-wide via telephone or email.
• Create tickets and document all activities in helpdesk ticketing systems.
• Troubleshoot and resolve hardware, software, applications, network, user access, or related issues.
• Escalate complex problems or unresolved issues to next level of support.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Address client questions using available information resources.
• Configure and install hardware, software and applications.
• Provide evening and weekend support (off-hours support) as assigned on a rotating basis.

Requirements

• Bachelor’s degree in Information Technology or related field.
• Experience with scripting such as batch files and PowerShell.
• Experience with Windows 10 and server 2012.
• Bilingual fluency within English and Spanish is a big plus.

Pay

The pay range for this position is $23.00 - $26.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

• This is a fully onsite position in White Marsh, MD.
• Contract position.
• Evening and weekend support (off-hours support) as assigned on a rotating basis.