Service Desk Technician

About the role

We are seeking two Service Desk Resources to support the upcoming desktop refresh project. The ideal candidates will be responsible for providing technical assistance and support to end-users. This is an entry-level to intermediate-level position for a six-month contract.

Responsibilities

• Provide initial troubleshooting and technical support for incoming queries and issues related to computer systems, software, and hardware.
• Assign and manage support tickets to the appropriate departments.
• Resolve level one and some level two support tickets.
• Perform basic troubleshooting, such as password resets and guiding users through common solutions.
• Work with Windows operating systems.
• Provide initial troubleshooting and resolution for common issues reported by end-users.
• Log and track incidents in the Service Desk ticketing system.
• Contribute to and maintain a comprehensive knowledge base.
• Provide remote assistance to end-users using appropriate tools.
• Effectively communicate with end-users, providing updates on incident status and resolutions.
• Maintain accurate records of equipment and inventory.

Requirements

• At least one year of experience in a service desk or technical support role is preferred.
• Proficiency with Windows operating systems.
• Experience with ticketing systems, preferably ServiceNow.
• Basic troubleshooting skills.
• Strong verbal and written communication skills.

Qualifications

Experience working in a government agency is a plus but not required.

Skills

Nice to have experience working in a government agency.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $20.00 - $22.00/hr.

Schedule

This is a fully onsite position in Plano, TX.