Service Desk Technician

Key Responsibilities

• Provide first-level support to end-users for computer hardware, software, and mobile devices.
• Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.
• Handle Windows installations, configurations, and problem resolution.
• Install and resolve issues with Microsoft technologies (Office, Outlook, OneNote, Teams, OneDrive) and other company software.
• Congduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.
• Maintain and support conference room technologies.
• Provide support and problem resolution for phone, video conferencing, VPN, and Instant Messaging.
• Collaborate with the Service Desk Team to identify and resolve emerging issues.
• Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.
• Maintain the security and confidentiality of company technologies and systems.
• Offer friendly and courteous support to clients, especially during IT emergencies.

Benefits

• A competitive salary and benefits package.
• Comprehensive training and professional development programs.
• A culture that values innovative problem-solving and creative thinking.
• Medical, Dental, Vision – 4 tiers of coverage.
• Voluntary Life Insurance – Employee, Spouse, and Child.
• Voluntary Insurance Plans – Accident, Critical Illness, & Hospital Indemnity.
• FSA – Medical & Dependent Care.
• 8 Paid Holidays + PTO.
• Paid Parental Leave.
• 401K/Roth 401K with Company Match.
• Overtime Bonus.
• Profit Sharing Bonus.
• First Time License Bonus.
• Tuition Reimbursement & Licensure/Certification Financial Support.
• Professional Development Opportunities.
• Calm Meditation & Stress Relief Subscription.

About the Role

This role is ideal for those who thrive in fast-paced settings and are eager to grow their skills while delivering top-notch IT support. The position is based in Des Moines, Iowa and is an on-premises position. This is not a Remote Work position.