Service Desk Technician

Responsibilities

• Provide technical assistance to computer system users
• Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location
• Assist with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
• Occasionally work nights, weekends, and on-call duties
• Travel to set up new locations as needed

Qualifications

• Minimum of 1-3 years of experience in a help desk role
• Certifications are a plus
• Experience supporting Windows machines, Citrix, O365 apps, and printers preferred
• Excellent communication (verbal and written), interpersonal, time management, and developmental skills
• Strong problem-solving and critical thinking skills
• Ability to learn new technologies quickly
• Must be available to work 8:00am – 5:00pm, overtime, nights, weekends, and participate in an on-call rotation
• Must have reliable transportation and willingness to travel to set up new locations and support existing ones