Service Desk Technician
About the role
The Service Desk Technician Level 2 role ensures proper computer operation for end users to complete business tasks. Responsibilities include receiving, prioritizing, documenting, and resolving help requests, often requiring in-person assistance.
Responsibilities
- Receive and prioritize incoming help requests from end users.
- Document all relevant user information, including name, department, contact details, and issue description.
- Prioritize and schedule help desk requests, escalating issues as necessary.
- Build rapport with users and gather detailed problem descriptions.
- Apply diagnostic tools and software resources to troubleshoot issues.
- Create and maintain help sheets and FAQs for end users.
- Follow up on resolved issues to ensure customer satisfaction.
Requirements
- 2+ years of experience in a help desk or technical support role within an enterprise environment.
- Solid understanding of Active Directory.
- Proficiency in Microsoft Office Suite.
- Expertise in troubleshooting complex problems.
- Excellent communication skills, both over the phone, email, and in person.
- Diligent note-taking abilities.
Qualifications
Must be a US citizen and hold a valid work authorization.
Skills
Strong interpersonal skills, ability to work independently, and proficiency in troubleshooting and problem-solving.
Benefits
Flexible working hours, competitive compensation, and a supportive team culture.
Pay
Competitive hourly rate based on experience and qualifications.
Schedule
Full-time position with standard business hours.
Benefits
Health insurance, retirement plan, and paid time off.
INSPYR Solutions
INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. We tailor our services to meet each client's business objectives and cultural needs. Learn more at inspyrsolutions.com.
INSPYR Solutions is committed to providing equal employment opportunities and complying with all applicable laws. For more information, visit our policies.