Service Desk Technicial

Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 Long term contract Must be able to lift at least 50 pounds. IT Call Center Experience Preferred Able to handle call volume of up to 30 calls per day. People/Customer Service Skills Required Printer Administration and Troubleshooting Server Print Queue, and local Queues Active Directory Management Able to navigate Different OUs Able to look up attributes Able to reset password and unlock accounts. iOS Management, Support, and Deployment Setting up new phones/Ipads Resetting iTunes accounts Resetting network settings Backup/Restore device data Video Conferencing Cisco WebEx MS Teams Cisco Presence video solutions Network troubleshooting Internal vs external VPN LTE Wifi Application Troubleshooting Account permission Compatibility settings Browser vs installed Remote support MSRA RDP TEAMs Webex Hardware Deployment ServiceNow Ticket management Ticket assignment