Service Desk Specialist TS/SCI - Ft Bragg, NC

About the role

Apex Systems is currently hiring for a Service Desk Specialist at a top defense technology firm supporting mission-focused technology solutions for the U.S. Army Intelligence and Security Command.

Responsibilities

• Provides first contact and incident resolution to customers with hardware, software, and application problems.
• Efficiently escalates incidents to higher tiers when required.
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common Windows applications.
• Works through various types of Tier II issues with telephone assistance.
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
• Possesses comprehensive knowledge of desktop operating systems and applications.

Requirements

• Must meet one of the following labor categories to qualify:
• HS Diploma & 9+ years of IT experience
• AS degree & 7+ years of IT experience
• BS degree & 5+ years of IT experience
• MS Degree & 3+ years of IT experience

Qualifications

Qualified candidates will have the following experience and skills:

• Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Skills

Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans, an ESPP (employee stock purchase program), a 401K program with a company match, a Health Savings Account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars, certification discounts and other perks to associations like CompTIA and IIBA. A dedicated customer service team addresses questions around benefits and other resources, and a certified Career Coach is available.

Pay

$31.70/hr + 5.09 (SCA Fringe Benefit)

Schedule

3rd Shift (Monday-Thursday 5:45pm-4:15am)