Service Desk Personnel
nLeague · Tennessee, United States · 1 wk ago
On-siteInformation TechnologyFull-time
Job Id: 66463 | Client: TN DOT | Location: On Site, 312 Rosa Parks Avenue, Suite 15, Nashville, Tennessee, 37243 | Duration: 12+ Months
Responsibilities
- Able to handle call volume of up to 30 calls per day.
- Printer Administration and Troubleshooting (Server Print Queue, and local Queues)
- Active Directory Management (navigate different OUs, look up attributes, reset password and unlock accounts)
- iOS Management, Support, and Deployment (setting up new phones/iPads, resetting iTunes accounts, resetting network settings, backup/restore device data)
- Video Conferencing support (Cisco WebEx, MS Teams, Cisco Presence video solutions)
- Network troubleshooting (internal vs external, VPN, LTE, Wifi)
- Application Troubleshooting (account permission, compatibility settings, browser vs installed)
- Remote support (MSRA, RDP, TEAMs, Webex)
- Hardware Deployment
- ServiceNow Ticket management and ticket assignment
Requirements
- IT Call Center Experience preferred
- People/Customer Service skills required