Service Desk Manager
Prana Comunicación · Huntsville, AL · 3 mo ago
On-siteInformation TechnologyFull-time
About the role
The role involves managing customer relationships, providing technical support, and implementing new software solutions.
Responsibilities
- Manage customer relationships and provide excellent service
- Provide technical support to customers via phone and email
- Implement and maintain new software solutions as needed
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of relevant work experience
- Strong problem-solving and communication skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Ability to work independently and manage multiple tasks
Skills
- Customer service skills
- Technical troubleshooting skills
- Software implementation skills
Benefits
- Competitive salary
- Paid time off
- Health insurance options
Pay
$50,000 annually
Schedule
Full-time, Monday through Friday, 9am to 5pm