Service Desk Manager
About the role
Transform technology into opportunity as a Service Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on a Systems Administrator Advisor joining our team to lead a team of Service Desk technicians delivering top flight customer experience.
How a Systems Administrator Advisor Will Make an Impact
- Manages the functionality and efficiency of a group of computers running on one or more operating systems
- Works with multiple teammates and work centers to achieve the mission
- Works with the team to resolve challenges
- Supports a highly dynamic environment focused on mission success
- Provides superb customer experience to enable the mission
- Utilize your full suite of technical and interpersonal skills to support the mission
What You’ll Need To Succeed
Education: Technical Training, Certification(s) or Degree
Required Experience: 5+ years of related experience
Required Technical Skills: Sec+, ITIL
Security Clearance Level: TS/SCI
Required Skills and Abilities: Documentation, Problem Solving, Communication
Preferred Skills: CCNP
Location: On Customer Site
US Citizenship Required: Yes
Benefits
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Pay
The likely salary range for this position is $127,500 – $172,500.
Schedule
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA VA Newington