Service Desk Manager

Key Responsibilities

• Team Leadership & Management
• Global Operations & Support
• Project Management

Job Requirements and Preferred Skills

• Experience: 5+ years of progressive experience in IT, with at least 3 years in a management or lead role
• Global Team Management: Proven experience managing geographically distributed teams, including understanding cultural differences and communication challenges
• Scripting: Hands-on experience with a scripting language (i.e. PowerShell, Python, JavaScript)
• Technical Skills: Working knowledge of networking, Active Directory, Slack administration, Google workspace administration, Strong background in supporting a mixed environment of Windows and Mac end user devices (SCCM / Jamf respectively), Azure / Entra user administration experience
• Experience with IT security principles and best practices
• Soft Skills: Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to a non-technical audience, Strong analytical and problem-solving abilities
• Preferred Skills: ITIL or PMP certification, ServiceNow experience, Jira / Confluence administration

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team - known as Applause Nation - is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

Applause Core Values

• Do you share our core values?
• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together: You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

Compensation

Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth. The salary range for this position is $90,000 - $100,000