Service Desk Lead with Security Clearance
Key Responsibilities
- Lead a service desk shift or function supporting 24/7/365 user support operations.
- Monitor ticket routing, response times, escalations, and service-level performance.
- Coach analysts, maintain execution discipline, and ensure continuity across handoffs.
- Contribute to support reporting, issue trends, and process improvement actions.
Basic Qualifications
- Bachelor's degree in a relevant discipline or equivalent professional experience.
- Experience supporting operational or technical environments with shift-based or on-call expectations.
- Ability to satisfy applicable Government personnel security requirements for the assigned role.
- Strong communication, teamwork, and documentation skills in a mission-focused delivery environment.
Preferred Qualifications
- Experience supporting 24/7/365 operations, ticketing workflows, knowledge bases, and customer support metrics.
- Ability to troubleshoot across applications, accounts, and infrastructure while maintaining service continuity.
- Experience supporting account lifecycle actions, outage communications, and operational SOPs.
About the Organization
RiVidium, Inc. (dba TripleCyber) is a VA-Verified SDVOSB and an SBA-Certified 8(a) company. Established in 2008, we are dedicated to preparing our clients for the future by balancing all parts of our organization to attract the finest employees. Our mission is to 'Strive to be the missing element defining tomorrow's technology' through advancements in Logistics, Human Capital, Cyber, Intelligence & Technology.
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources (HR) at .