Service Desk Lead with Security Clearance

RESPONSIBILITIES

• Service Desk Lead, ticket response, resolution, and escalation for apps/SP.
• Respond to inquiries from computer users and assist in resolving IT problems.
• Diagnose computer hardware and software issues.
• Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
• Diagnose the nature of the problem and walk the customer through the problem-solving steps.
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
• Be proficient in the software and hardware used by the government and able to provide guidance and resolve issues.
• Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
• Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, mobile devices, and other specialized computer equipment.

QUALIFICATIONS

• Required Certifications: Security+ce Certification (Must obtain with 6 months of starting)
• Education, Background, and Years of Experience: High School Diploma / GED. 2+ years' experience

BENEFITS

• Medical, Dental, Vision, and Life Insurances
• Short- and Long-Term Disability
• Paid Leave, Holidays, Bereavement, Military, and Jury Duty
• 401(k) Retirement Plan
• Flexible Spending Account
• Dependent Care
• Health Savings Account
• Tuition/Training Assistance
• Referral Bonuses