Service Desk - Intern

About the role

CNA's internship program allows interns to be part of a team to learn specific skills and assist with the completion of various projects during their time at CNA. The IT Service Desk Internship offers a unique opportunity for individuals with a blend of technical acumen and writing skills to contribute to the efficiency of IT operations. This intern will be responsible for providing first-level support to internal users, addressing technical queries, and troubleshooting issues. This role is ideal for those looking to apply their knowledge in a practical setting while gaining experience in drafting and refining Standard Operating Procedures (SOPs) for IT service delivery.

Job description and/or duties

• Provide support to internal stakeholders in support of overall project goals, objectives, and deliverables
• Conduct research for assigned projects
• Assist in analyzing data gathered in support of a project
• Provide general communications support to the team
• Provide targeted logistical support as necessary (scheduling, note taking)
• Provide excellent customer support
• Perform other general duties as assigned

Requirements

• Must be in junior or final year of bachelor's degree at the start of the internship, or enrollment in a graduate program
• Field of study: Information Technology, Computer Science, Cybersecurity, Information
• Preferred Security Plus certification

Qualifications

• Undergraduate level coursework and experience preferred
• Experience with Microsoft Office (Word, Excel, PowerPoint)
• Good interpersonal and oral and written communication skills
• Critical thinking and organizational skills

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• 403(b) retirement plan with employer matching
• Generous paid time off programs to promote a healthy work-life balance

Schedule

This position is on-site 5 days a week in Arlington, VA.