Service Desk Engineer

Why this job is exciting

The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards.

Knowledge/Experience

• 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred.
• Strong working knowledge of Windows and macOS operating systems.
• Experience supporting Microsoft 365 environments including Exchange Online administration.
• Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).
• Experience with Active Directory and Entra ID administration.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Exposure to endpoint security tools and email security platforms.
• One or all of the following certifications is highly desirable: CompTIA A+, Network+, Microsoft 365 Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102), Azure Fundamentals (AZ-900), ITIL Foundation, Vendor certifications related to firewall, security, or RMM platforms (a plus).

Pay and Benefits

This is a full-time position located in the United States and performed remotely with no travel. Estimated Starting Salary/Wage Range: $25.00 to $29.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis. (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees], skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our full benefits guide at any point in the process!

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.