Service Desk Engineer
Anchor Network Solutions, Inc. · Englewood, CO · 5 mo ago
On-siteInformation TechnologyFull-time
Responsibilities
- Respond to user requests for technical assistance via phone and email
- Diagnose and resolve workstation hardware and software issues
- Follow standard service desk procedures
- Identify and escalate situations requiring urgent attention
- Log and track all service desk interactions into ticketing system
- Create documentation for end-users and internal standards
- Visit client sites on a periodic basis to resolve hardware issues
Qualifications
- Solid knowledge of Windows 10/11 and Microsoft 365
- Background in working with workstations in a networked environment
- Experience in Active Directory and Azure Active Directory
- Strong troubleshooting and problem resolution skills
- Experience with remote access tools
- Understanding and knowledge of common software platforms such as Microsoft Office
- Working knowledge of basic networking principles including routers, firewalls, and switches
- Experience with Meraki preferred
- Experience with Windows Server 2016, 2019, 2022
- Knowledge of Virtual Desktop and Cloud environments
- Bachelor’s degree preferred, but Associates or technical degree considered
- Have or willing to obtain one of the following certifications: A+, Network+, Security+, Windows 10, Azure