Service Desk Coordinator

About the role

Support remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care, with a focus on technical issue resolution. Ensure service desk coordination within parking service operations by separating confirmed facts from assumptions and unresolved questions.

Qualifications

• Use Problem Analysis and System Navigation confidently in service desk coordination within parking service operations.
• Apply Field Service Back-Office Support while tracking exceptions, owners, and deadlines tied to service desk coordination.
• Document User Support decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Service Desk escalations instead of assumptions.

Responsibilities

• Track the Service Desk Coordinator workflow by helping the team triage incoming technical issues.
• Own the workflow by documenting symptoms and troubleshooting already attempted.
• Coordinate the workflow by resolving supported issues using approved guidance.
• Review the workflow by escalating unresolved incidents with complete context.
• Maintain the workflow by keeping users informed about status and next steps.

How Success is Measured

Quality is visible when technical issue resolution is accurate enough for others to act on and unresolved items are documented rather than guessed. Success is measured through effective service desk coordination within parking service operations.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.