Service Desk Associate

Qualifications

• Prior customer service experience, preferably in a fitness or retail environment
• Current CPR/AED and First Aid certification (required)
• Strong verbal communication and interpersonal skills
• Professional appearance and demeanor, including wearing a NIFS uniform and name tag
• Positive, outgoing attitude and a genuine enthusiasm for engaging with others
• Proven ability to multitask and remain composed in a fast-paced setting
• Strong attention to detail and organizational skills
• Ability to learn and apply information quickly
• Comfort using point-of-sale systems and basic Microsoft Office applications
• A passion for fitness, health, and community
• Ability to work flexible hours including mornings, evenings, weekends, and holidays
• Reliable transportation and willingness to undergo a background check and/or drug screen

Key Responsibilities

• Provide outstanding customer service during each member interaction
• Greet and monitor all individuals entering the facility, ensuring eligibility
• Execute daily desk operations including phone coverage, POS transactions, and parking pass management
• Educate members and guests about facility amenities, membership options, and upcoming programs
• Support safety by responding to emergencies and assisting with CPR/AED if needed
• Maintain and clean exercise equipment, stock towels, re-rack weights, and uphold general organization of the facility
• Report any equipment malfunctions or member issues to management promptly
• Collaborate with fellow team members to ensure efficient desk operations
• Follow and enforce all policies outlined in the NIFS Employee Handbook
• Perform additional duties as assigned by the Fitness Center Manager or Service Desk Team Lead