Service Desk Analyst Intern

About the role

You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations.

Responsibilities

• Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets.
• Manage end user expectations regarding estimated response times for issue resolution.
• Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
• Prepare, set up, and coordinate employee equipment.
• Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
• Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
• Adapt/modify existing hardware and software to meet specific needs.
• Maintain peripherals (i.e. printers).
• Travel may be required.
• May perform other duties as required.

Requirements

• Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
• Knowledge of MS Windows desktop, Microsoft Office is required.
• Strong communication skills and innovative thinking is essential.
• Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.

Pay

The hourly range for this position to be filled in our Chicago, Illinois office is $21.25-$26.25 an hour. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses.

Benefits

We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits.

Schedule

This will be a part-time temporary position averaging 24-32 hours a week,