Service Desk Analyst I (Shift: Sat - Wed 3:00 pm - 12:00 am EST) Req#1279)

Overview

Candidates must be located in or near the Virginia Beach, Virginia area.
Shift: Saturday - Wednesday 3:00 PM - 12:00 AM EST
The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly.

Essential Functions

• Provide excellent customer service to our customers, at all times
• Respond to customer inquiries in person, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Work in a team environment and participate positively with the team
• Update customers when issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analysts

Qualifications

• A high school diploma required
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications; ServiceNow experience a plus
• One year of Customer Service experience required
• Strong verbal and written communication skills
• Knowledgeable in use of MS Excel, Word, Outlook
• Any one of the following: two years of Service Desk / Help Desk experience, an associate degree (minimum)
• Any relevant IT certification

Position Specifics

• The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly.
• In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave).

Benefits

• Details of participation in these benefit plans will be provided if an offer of employment is extended.
• ePlus Benefits highlights can be viewed here.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities.

Company Information

• ePlus is an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
• Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees.