Service Desk Analyst I

About the role

Responsible for providing first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve issues related to software applications and hardware.

Responsibilities

• Troubleshoot and resolve customer issues related to software applications and hardware.
• Handle escalations from lower-level support staff.
• Document and track customer interactions and issue resolutions.
• Participate in regular training sessions to stay updated on new technologies and products.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 1 year of relevant work experience in IT support or customer service.
• Strong problem-solving and communication skills.
• Basic knowledge of Windows operating systems and common software applications.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

Skills

• Technical troubleshooting skills.
• Customer service orientation.
• Attention to detail.

Benefits

• Flexible work schedule.
• Competitive compensation package.
• Professional development opportunities.

Pay

• $30 - $35 per hour based on experience.

Schedule

• Monday through Friday, 8:00 AM - 5:00 PM.

Contact

To apply, please fill out the form below. For more information about the company and the position, visit our website.

Sign up for job alerts to stay updated on similar positions.