Service Desk Analyst
About the role
Our customer is looking to add to their help desk team. These individuals will need to be self-motivated and have an engineering mindset. Current needs: 1st Shift: 7 am - 4 pm 2 resources Mid-day shift: 2 pm – 11 pm 2 resources
Primary Duties and Responsibilities
- Works in close coordination with project managers and field technicians on customer-facing projects.
- Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
- Able to follow project documentation to ensure proper execution of project support requirements.
- Provide service and troubleshooting support to field techs via phone, chats, and emails.
- Implement, change, and create processes for different project needs when they arise.
- Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
- Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices.
- Execute and/or create programs and scripts.
- Remotely configure/verify port configurations and network settings.
- Assist with any other technical needs that we can meet for the teams as they arise.
- Adhere to all required project safety requirements.
- Excellent written and verbal communication skills.
- Exceptional problem-solving skills.
- Strong attention to detail, organizational, and follow-up skills.
- Efficiently read and decipher manufacturer instructions.
- Experience with Network switch programming.
- IP camera programming experience.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Operational knowledge of Virtual Desktop Infrastructure (VDI).
- Operational knowledge of switch configuration and programming.
- Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/or CCTV.
- Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.
Additional Responsibilities
- Provide technical assistance and support for special projects as needed.
- Participate in after-hours support activities when required.
- Perform other duties and responsibilities as assigned by management to support business and operational objectives.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Lowell, AR.
Pay And Benefits
The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Operational Knowledge
- Virtual Desktop Infrastructure (VDI)
- Switch configuration and programming
- Analog / IP, Switch, Wireless, Routers, UPS and/or CCTV
Skills
Support, Troubleshooting, Customer service, Technical support, Help desk, Help desk support, Service desk, Phone support, Servicenow
Top Skills
Support, Troubleshooting, Customer service, Technical support, Help desk
Additional Skills & Qualifications
Preferred Qualifications: Experience in help desk, network operations center (NOC), or technical support environments. Industry certifications such as: CompTIA Network+, CompTIA A+, CCNA Security+. Experience supporting enterprise networking and structured cabling projects. Knowledge of network security best practices.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.