Service Desk Analyst

About the role

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

What You'll Do

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures and escalate to the engineering team.
• Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
• Maintain Anduril’s inventory and asset management program.
• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Identify knowledge articles and SOPs for end users and internal IT.
• Affiliate with ongoing operational improvements and implementation projects as needed.
• Travel regionally up to 50% to support our Colorado locations.

Required Qualifications

• A minimum of 3+ years of experience in a service desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detailed oriented.
• Excellent customer service.
• Excellent communication skills.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on call rotation.
• Must be able to travel if necessary.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

Preferred Qualifications

• Experience with Linux.
• Experience with AWS Virtual Workspaces.
• Experience with MDM.

Benefits

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

• Comprehensive, competitive benefits package (available at little to no cost to employees).
• Health, recovery, and whatever comes next.

Paying Attention to Recruitment Scams

To Ensure Your Safety And Help You Navigate Your Job Search With Confidence, Please Keep The Following Critical Points In Mind:

• No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
• Always verify communications: Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address. Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency.
• If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.
• Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/. By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency.