Service Desk Analyst
Lynn Rodens · Bend, OR · 4 wk ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Troubleshoot password resets and resolve login issues promptly.
- Diagnose and resolve hardware issues, including keyboards, mice, and screens.
Requirements
- MUST have 1 year or more of Customer Service experience OR Must have approximately 1 year of Help Desk experience.
- MUST be local to Bend OR Exceptional communication skills with a strong focus on customer service.
- Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.
- Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook).
Shift Availability
- Variety of shifts available from Monday to Saturday, ranging from 5 am to 9 pm.
Skills And Qualifications
- Proficiency in help desk support, Windows troubleshooting, and technical support.
- Strong phone and communication skills.
- Energetic and driven personality, a perfect fit for our team!