Service Desk Analyst
IDR, Inc. · Atlanta, GA · 1 wk ago
RemoteRemoteInformation TechnologyFull-time
About the role
IDR is seeking a Service Desk Analyst to join one of our top clients in Georgia. This role is perfect for individuals who are ready to dive into a dynamic environment, providing essential technical support with minimal ramp-up time. If you are eager to be part of a growing organization and thrive in a collaborative, team-oriented culture, this opportunity is for you.
Responsibilities
- Deliver first-level technical support to internal customers through various channels, including phone, email, and online chat.
- Troubleshoot and resolve technical incidents, service requests, and problems, ensuring all interactions are documented in the service management system.
- Configure, install, and distribute hardware and software, supporting Windows operating systems and network hardware.
- Perform Active Directory user account management and troubleshoot Virtual Desktop Infrastructure (VDI) environments.
- Collaborate with the Service Desk Manager and team to ensure timely resolution of issues and contribute to additional projects as assigned.
Requirements
- High school diploma or equivalent with a minimum of 1 year of Service Desk experience.
- Proficiency in technical troubleshooting and analytical skills, particularly with Microsoft Windows and network connectivity.
- Experience with Active Directory, service management systems, and VDI environments is preferred.
- Excellent customer service and communication skills, with strong organizational abilities to manage multiple priorities.
- Ability to document technical issues accurately and adapt to new technologies in a fast-paced setting.
Benefits
- Competitive compensation package
- Full benefits: Medical, Vision, Dental, and more
- Opportunity to join an industry-leading organization
- Close-knit and team-oriented culture
About IDR
- 25+ years of proven industry experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row