Service Desk Analyst - 1st Shift

About the role

Provide first-line technical support to customers via phone, email, and chat. Handle routine service requests, escalate complex issues to IT staff, and maintain accurate records.

Responsibilities

• Answer customer inquiries and resolve routine service requests
• Escalate complex issues to IT staff and follow up until resolved
• Maintain accurate records of all interactions and incidents
• Communicate effectively with customers and internal teams

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• 2+ years of relevant experience in IT support or similar role
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite
• Experience with ticketing systems and CRM software

Qualifications

• Excellent organizational and time management skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of common IT hardware and software
• Experience with remote support tools and platforms

Skills

• Customer service orientation
• Technical troubleshooting abilities
• Attention to detail
• Effective written and verbal communication skills

Benefits

• Flexible work schedule
• Professional development opportunities
• Competitive compensation package

Pay

• $50,000 - $60,000 annually

Schedule

• 1st shift (8:00 AM - 4:30 PM)