Service Desk Agent - (Irving, TX)

Key Responsibilities

• Provide timely and effective customer support and communications
• Manage customer service ticket database and records
• Provide Level 1 support to customers and strive to close tickets without escalation (training available)
• Act as a communication liaison between the Service Department and other internal departments
• Track laser demo and training inventory and oversee laser service requests for demo and training units.

Skills and Abilities

• Aptitude with electronics and technology, curiosity about new products and approaches, and a desire to understand how things work.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers and technical personnel.
• Strong problem-solving skills and a knack for troubleshooting.
• Self-motivated, proactive approach, and ability to work well with little direct supervision.
• Thrives under pressure and can manage time efficiently.
• Attention to detail, highly organized, with a focus on the quality of results.
• Flexible, with the ability to multitask.
• Ability to work independently as well as in a team environment.

Requirements

• At least 1 year of experience in Customer Care, Technical Support, or equivalent.
• Ability to lift and carry up to 20 lbs occasionally, ability to lift and carry up to 50 lbs. rarely, ability to push/pull very heavy equipment on wheels/casters occasionally.
• Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer, and sit for extended periods.
• Associate's, Bachelor's, or Technical Degree preferred, though not required. High school diploma or equivalent required.

Benefits

• Competitive pay based on experience.
• Comprehensive benefits package including Medical, Dental, FSA/HSA/HRA Options, Vision, Life, AD&D, LTD, STD, and 401(k) with company match.
• Opportunity to develop and grow a career within a fast-growing and industry-leading company.