Service Desk Agent - Afterhours

What Success Looks Like

In this role, success is demonstrated by:

• Answering moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Handling support of hardware, software, client and COTS applications as well as network and user administration.
• Escalating complex problems to other resolver teams or vendors.
• Utilizing problem-solving and analytical skills to effectively resolve challenging incidents.
• Supporting L1 agents in ongoing day-to-day questions related to client incidents, requests, and queries.

Requirements

Requirements include:

• A High School Diploma or GED.
• May require technical certification or an Associate Degree.
• Generally, 1-2 years’ experience in the area of responsibility.
• Working knowledge of data and voice network concepts.

Qualifications

Qualifications include:

• Languages: English and local languages of the countries it supports.

Benefits

Benefit highlights include:

• Unlimited paid time off.
• A 401(k) match.
• Comprehensive healthcare.
• HSA matching.
• Ongoing learning opportunities.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is flexible and designed to accommodate the needs of the employee and the company.

Benefits

The benefits package includes:

• Unlimited paid time off.
• A 401(k) match.
• Comprehensive healthcare.
• HSA matching.
• Ongoing learning opportunities.

Video Interview Notice

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).