Front Desk Agents

About the role

Discover the unique charm and character of La Posada de Santa Fe, A Tribute Portfolio Resort & Spa. Located on six acres steps from the historic Plaza, our Southwestern-style hotel is the only full-service resort in downtown Santa Fe. Resort guests enjoy easy access to Santa Fe landmarks like the New Mexico History Museum and Canyon Road art galleries.

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Requirements

We are committed to providing you with highly competitive wages. An exceptional benefit plan for eligible associates & your family members. 401K matching program for eligible associates. Flexible scheduling to allow you to focus on what is important to you. Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide. Hotel Rooms discounts at Marriott brand properties worldwide. Free meals in our associate cafeteria.

Qualifications

• Prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers
• Passionate about providing our guests with excellent customer service and thriving to always ensure guest satisfaction and enhance their experience to make it a memorable one
• Looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life
• Excellent computer skills
• Team spirit
• Mariott brand experience a plus

Skills

Thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge. Excellent computer skills. Team spirit.

Benefits

Highly competitive wages. Exceptional benefit plan for eligible associates & your family members. 401K matching program for eligible associates. Flexible scheduling to allow you to focus on what is important to you. Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide. Hotel Rooms discounts at Marriott brand properties worldwide. Free meals in our associate cafeteria.

Pay

Highly competitive wages.

Schedule

Flexible scheduling to allow you to focus on what is important to you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.