Service Desk Administrator

Job Summary

The Service Desk Administrator is responsible for providing technical support, systems administration, and endpoint management for Vanteo and its affiliated business lines. This role serves as a key member of the Tech team, supporting users, devices, cloud services, and security initiatives while ensuring compliance with organizational technology standards and security policies.

Responsibilities

• Provide exceptional technical support and resolve user issues in a timely and professional manner.
• Monitor, troubleshoot, and respond to technology and security-related incidents and requests.
• Manage and prioritize service desk tickets, ensuring compliance with established response and escalation procedures.
• Communicate effectively with users regarding issue status, resolution timelines, and best practices.
• Deploy, configure, maintain, and support company-managed endpoint devices.
• Administer device management platforms, including Microsoft Intune and related endpoint management tools.
• Maintain accurate inventories of hardware, software licenses, and IT assets.
• Support technology procurement activities, including hardware and software purchasing.
• Manage user accounts, permissions, and access across enterprise systems.
• Assign and maintain appropriate security groups, roles, and permissions.
• Support employee onboarding and offboarding processes to ensure secure access management.
• Administer cloud-based systems and SaaS applications.
• Support Single Sign-On (SSO), API integrations, system configurations, and access controls.
• Participate in security audits, application reviews, and compliance-related activities.
• Affiliate with internal teams and third-party providers to ensure reliable technology operations.
• Assist with administration of Microsoft 365, Azure, and other business-critical cloud services.
• Enforce technology standards, policies, and security controls.
• Investigate and support the resolution of cybersecurity-related incidents and alerts.
• Collaborate effectively with Managed Service Providers (MSPs) and other technology vendors.
• Contribute to continuous improvement initiatives across IT operations and service delivery.
• Support technical activities associated with mergers and acquisitions.

Qualifications

• 6+ years of experience in a customer facing technology support role.
• 3+ years of M365/Google administration experience in an enterprise setting.
• 3+ years of cloud/SaaS administration experience, with working knowledge of SSO.
• 3+ years of AWS Administration experience.
• Bachelor’s degree in computer science is preferred, but related degrees will be accepted.
• M365 SharePoint admin experience supporting company intranet sites is a plus.
• Experience with M365 Intune, Autopilot, and remote computer provisioning.
• Ability to manage competing priorities while crossing between various technical roles.
• Ability to manage 3rd party IT managed service providers.
• Ability to navigate security platforms to investigate cybersecurity-related issues.