Service Design Delivery Engineer

About the role

This position oversees the delivery of collaboration and productivity solutions. The role requires technical knowledge and process expertise to introduce and manage collaboration and productivity services. The objective is to ensure programs and projects are delivered end-to-end with high quality, a focus on user experience, and adherence to security and compliance controls.

Responsibilities

• Manage overall program execution and health, including tasks, risks, dependencies, and impediments.
• Ensure end-to-end plan delivery by the expected date.
• Collaborate with cross-functional teams to identify, prioritize, and track deliverables.
• Engage and support internal and vendor teams to define critical tasks and inter-dependencies.
• Track issues and risks with corresponding mitigation plans for resolution before implementation.
• Manage user migration, communication, and training for programs as required.
• Drive the development of service management measures and KPIs.
• Document improvement plans over the course of delivery as needed.
• Prepare briefing notes, reports, program updates, and action plans for senior management.

Requirements

• Experience: 7-10 years working on technology initiatives.
• Technical Skills: Proficiency in Microsoft Office Suite, Microsoft Visio, and Microsoft Windows. Knowledge of Jira is preferred.
• General Skills: Strong written and spoken communication skills, expert organizational and analytical skills, effective attention to detail and ability to determine the course of action, ability to interact effectively with teams, internal customers, and leadership, capability to handle multiple projects simultaneously.

Qualifications

• A bachelor’s degree is preferred.
• Demonstrated experience delivering M365 or Regulated Messaging Services, or equivalent technical projects.

Skills

Not specified.

Benefits

See Everforth Apex Benefits Overview.

Pay

Not specified.

Schedule

Not specified.

Contact Information

To learn more about Everforth Apex Systems, visit their website. For assistance with your application, contact our Benefits Department at [email protected] or 804-523-8228.