Service Department Cashier

Responsibilities

• Accepts responsibility and accountability for his or her money drawer.
• Coincides questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate.
• Fulfills all safety and security procedures.
• Maintains confidentiality of company and customer information at all times.
• Reconciles repair order which includes calculating the material (or shop supplies) charges applicable for each repair order, accurately calculates the total retail price for parts, fluids, material, or shop supplies, labor and taxes.
• Collects the total retail charges from the customer in cash, check or authorized charge account.
• Provides the customer with the proper change and/or receipts.
• Properly documents charges purchases according to the company's policy.
• Calculates and enters the warranty charges applicable.
• Accumulates all repair orders and parts invoices closed during the business day to the business office daily.
• Maintains the effective labor rate control forms as directed by management.
• Controls the keys associated with completed repair orders, return customer's keys to them when their bills are paid and directs customers where they may find their vehicle.
• Films repair orders as directed by service department management.
• Answers service department telephone calls to the people requested and best suited to take the call and takes written messages when the needed personnel are not available.
• Performs other duties as assigned.

Qualifications

• 1 + years' experience preferred.
• Automotive Dealership experience a PLUS!
• Service or hospitality industries experience a PLUS!
• Previous retail and/or customer service experience
• Point-of-sale (cash register) and credit or debit card processing skills.
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment.
• Knowledge of automotive servicing or repair highly desired.
• Helpful attitude and friendly demeanor.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Hightly trustworthy and security conscious.
• Basic computer and Microsoft Office skills.
• Confidence in your ability to be successful.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.

Pay

Competitive pay.

Schedule

Full time- 5 days a week rotating schedule with work hours from 1 pm to 10 pm (with lunch and all other applicable breaks).

Schedule is subject to change if necessary.

Benefits

• Health
• Dental
• Vision
• Life
• 401K
• Health & Wellness Program
• community involvement and company paid vacation and holidays.