Service Department Associate | Customer Service & Career Growth Opportunity

About the Role

This position is designed as an entry point into the Service Department, allowing employees to gain experience across multiple functions before potentially transitioning into specialized positions based on performance, strengths, and business needs. No industry experience is required—we're looking for great people with strong customer service skills and a willingness to learn.

This role serves as a developmental opportunity within the Service Department. Employees will receive training in various departmental functions and may be assigned to a specialized position based on demonstrated skills, performance, aptitude, business needs, and available opportunities. Assignment to a specialized role is not guaranteed and will be determined at the discretion of the company.

Responsibilities

• Provide exceptional customer service to clients, participants, nonprofit partners, and internal team members.
• Conduct inbound and outbound phone calls, emails, and other communications to support program operations and resolve inquiries.
• Accurately document interactions, maintain records, and update company systems with strong attention to detail.
• Follow established company processes, client requirements, and departmental procedures to ensure quality and compliance.
• Meet or exceed established productivity, quality, and key performance indicators (KPIs).
• Support administrative and operational tasks, including data entry, account maintenance, correspondence, and follow-up activities.
• Utilize critical thinking and problem-solving skills to address routine issues and escalate concerns as needed.
• Collaborate effectively with team members and adapt to changing priorities and business needs.
• Participate in training and development opportunities to build proficiency across Service Department functions.
• Other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Accountable, dependable, and punctual.
• Flexible and adaptable to changing business needs.
• Strong computer skills, including proficiency in Microsoft Outlook, Word, and other business applications.
• Problem-solving and critical-thinking abilities.
• Self-motivated with a willingness to learn new processes and responsibilities.
• Ability to work independently and collaboratively in a team environment.
• Display professionalism with co-workers, clients, participants, and external partners.
• Ability to build and maintain professional relationships.
• Ability to receive and apply constructive feedback.
• Successfully pass a background check.

Qualifications

Required:

• High School Diploma or equivalent.
• One (1) or more years of customer service, administrative support, call center, healthcare, case management, nonprofit, or other related experience.

Preferred:

• Associate's Degree or Bachelor's Degree in Business, Communications, Human Services, or a related field.
• Bilingual (Spanish/English).
• Experience working in a fast-paced customer service environment.
• Experience with workers' compensation, disability management, healthcare, nonprofit organizations, or case management.

Skills

• Customer service from industries such as retail, restaurants, hospitality, banking, healthcare, or call centers.
• Detail-oriented and dependable.
• Proficiency in Microsoft Outlook, Word, and other business applications.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) with company match.
• Paid Time Off (PTO).
• Paid holidays.
• Ongoing training and development.
• Internal growth and advancement opportunities.

Pay

$17.00 - $21.00 per hour, starting pay, depending on experience and qualifications.

Schedule

Full-Time, Hourly (Non-Exempt).

Work Environment

• Required to sit for extended periods of time, stand, walk, talk, and hear.
• Use hands and fingers to handle or feel and reach with hands and arms.
• May occasionally lift or move 0-15 pounds.
• Specific vision skills required for computer usage and reading written documents.