Service Department Associate

Job Duties And Responsibilities

• Provide customer service in a friendly and professional manner that consistently follows the standards of NetCost Market to maintain customer satisfaction.
• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Effectively work any station on the service counter (hot case, cold case, sandwich station, bakery, juice bar), and any shift (opening, mid, closing).
• Effectively portion, present, and package merchandise according to customers’ requests and in a way that minimizes shrink and maximizes sales.
• Maintain a clean, appealing and sanitary work area in accordance with Health Department regulations.
• Operate and sanitize all Deli equipment in a safe and proper manner.
• Follow portion guidelines, and properly record all samples, demo product, and waste.
• Maintain an open level of communication and cooperation with all Kitchen staff, and ask for assistance on the Counter when necessary.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Attend scheduled Deli Department meetings and all store meetings.
• Aid other team members in achieving the goals of the department and the store.
• Adhere to all Deli Department and store policies as outlined by the Deli Managers, Staff Member Handbook and Injury and Illness Prevention Plan.
• Maintain clean and neat appearance in compliance with Dress Code policy.
• Weight, wrap and price products for customers.
• Slice products/cut larger pieces for display at the counter.
• Receive, inspect, and store products upon delivery to ensure its quality.
• Prepare and place products in display counter, so that they appear attractive and catch the customer’s eye.
• Keep the counter and work area clean.
• Maintain all food safety standards.
• Follow the instructions of managerial staff.
• Ensure customers are served quickly, efficiently and in a pleasant manner.
• Respond resourcefully to customer requests and concerns.
• Provide excellent customer service and ensure clients had an outstanding shopping experience.

Required Qualifications

• Ability to deliver friendly, courteous, prompt customer service
• 18 years or older
• Ability to read, write and do simple math problems
• Ability to interpret, understand and follow instructions and solve problems
• Able to work well with others as a team member
• A passion for serving people
• Physical Demands, including standing, walking, carrying, lifting, climbing, kneeling, ability to live up to 50 lbs. 4 days, Sunday is mandatory. 30 h