Service Delivery Technician - Yuba City, CA

About the role

The Service Delivery Technician - Site Surveys position is responsible for conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This role plays a key role in gathering accurate, site-specific data required by engineering, construction, and service delivery teams.

Responsibilities

• Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility
• Audit site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points
• Determine availability and suitability of power sources and structural pathways for equipment installation
• Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling
• Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes
• Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams
• Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary
• Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions
• Absorb and relay any access permissions, lockbox codes, or gate credentials to support future installation or construction efforts
• Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts
• Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed site
• Route fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protection
• Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards
• Conduct basic installation tasks in alignment with service readiness such as wall-mounting equipment or prepping distribution points
• Support initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-survey
• Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition
• Use mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field data
• Ensure survey findings are clearly and accurately reflected in records used for planning, permitting, or billing
• Adhere to company documentation protocols, including version control, naming conventions, and secure data storage
• Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency
• Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations
• Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance
• Provide field-based insights to support continuous improvement in survey practices and service workflows
• Vehicle maintenance and travel: Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
• Adheres to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environment
• Maintains situational awareness by identifying and avoiding common job-site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risks
• Uses appropriate personal protective equipment (PPE) and follows safety protocols in high-risk situations (e.g., working at heights or near energized systems)
• Completes all required safety documentation, including pre-job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainings
• Observes, reports, and documents safety concerns, incidents, or near-misses; participates in investigations when needed
• Responds appropriately to safety warning cues and devices such as alarms, odors, and hazard labels
• Stays up to date with safety standards and industry best practices related to fiber optic systems and field operations

Requirements

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is preferred
• 1-3 years of experience in field service, site surveying, or telecommunications infrastructure
• Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations
• Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment
• Proficient in the use of digital survey tools, mobile applications, and documentation platforms
• Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts
• Ability to work independently with minimal supervision and manage time effectively across multiple job sites
• Comfortable working in outdoor environments, confined spaces, and at heights, as required
• Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary
• Experience with CAD, GIS, or mapping software is preferred
• Working knowledge of local building codes and permitting processes
• OSHA or other relevant safety certifications strongly preferred

Qualifications and Experience

• Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Skills

• Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Benefits

• 100% company-paid medical and dental benefits (starting the 1st of the month following your start date)
• Paid birthdays
• 11 paid holidays
• PTO (vacation, sick)
• 401k matching (4%)
• Free fiber internet service for all employees living in our service area

Pay

$22-$27 per hour

Schedule

Varies based on job requirements and project needs