Service Delivery Manager / Senior Change Lead - REMOTE

Primary Responsibilities

• Serve as the primary delivery lead for the Digital Change Enablement Managed Service.
• Manage intake, prioritization, and assignment of work across multiple initiatives.
• Cook up service delivery across the managed service team.
• Facilitate weekly operational reviews and portfolio governance meetings.
• Maintain a watch on project health, risks, dependencies, and resource capacity.
• Provide executive-level status reporting and service metrics.
• Ensure consistency across methodologies, templates, and deliverables.

Change Leadership

• Lead organizational change management activities for high-priority initiatives.
• Develop change strategies, stakeholder engagement plans, and readiness assessments.
• Facilitate executive workshops and leadership alignment sessions.
• Partner with project managers, business leaders, and technical teams to drive successful adoption.
• Provide coaching to sponsors and change champions.

Continuous Improvement

• Identify opportunities to improve delivery processes.
• Support the evolution of governance and operating models.
• Contribute to reusable playbooks, templates, and best practices.

Qualifications

• 10+ years of organizational change management experience.
• 5+ years leading enterprise-scale digital transformation initiatives.
• Experience managing managed services or PMO functions.
• Strong executive presence and communication skills.
• Experience supporting multiple concurrent initiatives.
• Life Sciences, Healthcare, or Pharmaceutical experience strongly preferred.
• Experience with Microsoft 365, Teams, SharePoint, and digital collaboration tools.
• Prosci certification preferred.